IT Help Desk
New Creation Church of God
New Creation Church of God
Welcome back, !
Your ticket number is
We'll take a look and follow up. You can check the status anytime under "Check My Tickets".
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Latest Update:
Try these common solutions before submitting a ticket
Still stuck? Submit a request and we'll take care of it.
No articles found. Submit a request and we'll take care of it.
Welcome! Here's the quick version:
Tell us who you are — your name and church email so we can follow up.
Pick a category and urgency — helps us know what we're dealing with and how fast to move.
Describe the problem — the more detail, the faster we can fix it.
Hit submit — you'll get a ticket number to track it.
Tip: Check the Quick Fixes tab first — your issue might have a solution you can try right now.
Your Name
Your first and last name so we know who we're helping. This shows up on your ticket so we can follow up with you directly.
Example:
Sarah Johnson
Your Email
Use your church email if you have one. This is how we'll send updates about your ticket, and it's how you look up your tickets later.
Example:
Good news: We'll remember your name and email next time so you don't have to type it again.
Issue Category
Pick the one that's closest to your issue. This helps us route it to the right solution faster. If nothing fits, just pick "Something Else" — we'll figure it out.
🔑 Account & Login — can't sign in, password problems, locked out
📧 Email & Calendar — Outlook issues, calendar not syncing, can't send
📶 Network & Wi-Fi — internet down, can't connect, slow connection
🖥️ Hardware — printer jams, screen problems, computer won't start
💾 Software — app crashing, need something installed, won't update
🛡️ Security — suspicious email, think you clicked something bad, virus warning
☁️ Teams & SharePoint — Teams calls, shared files, OneDrive
How Urgent Is This?
Be honest — this determines how quickly we get to it. Here's what each one means:
Critical
You literally cannot work. Everything is down.
High
Something important is broken — can't print for Sunday, email is down.
Medium
Something's wrong but you can work around it for now.
Low
A question, a minor thing, "whenever you get a chance."
Describe the Problem
The more detail you give us, the faster we can fix it. Try to include:
Good example:
"When I open Outlook this morning it keeps asking for my password over and over. I type it in correctly but it just asks again. This started after I changed my password yesterday. I need to send the bulletin out by Thursday."
Checking Your Tickets
Type in the same email you used when you submitted your request, then hit Look Up. You'll see all your tickets and where they stand.
Quick Fixes
These are step-by-step solutions for the most common issues. Try searching for your problem — you might be able to fix it yourself in a few minutes.
If a quick fix doesn't work, there's a link at the bottom of each one that takes you straight to the submission form.
Tip: Try searching words like "password," "outlook," "printer," or "slow" to find relevant articles.
What to Expect
We check for new requests regularly and will follow up as soon as we can. Urgent issues get priority. Most things can be fixed remotely during the week — anything hands-on happens on Sundays at church.
New Creation Church of God — IT Support
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